Account Success team member positions

About the Role:

Key Responsibilities:

1. Client Engagement & Retention: You will serve as the primary liaison with our clients, proactively manage their accounts by identifying, understanding, and fulfilling their needs.
2. Relationship Building & Expansion: You should develop deep, meaningful relationships with clients that pave the way for further opportunities. An example of this could be positioning us as a company-wide solution, not just a departmental/single location solution.
3. Collaboration & Strategy: You will collaborate with internal teams to devise strategies to drive customer success and support efforts for process or product improvements.

Essential Skills and Qualifications:

• Proven experience in customer success or account management roles.
• Strong understanding of the travel and transportation sector.
• Excellent relationship-building skills, with the ability to identify and cultivate opportunities for expansion within the customer base.
• Adept in handling customer queries and providing prompt resolutions.
• Comfortable working with systems and digital platforms as part of daily activities.
• Self-motivated, innovative, and enjoys working in a team setting.

What We Offer:

• A dynamic and inclusive work environment.
• Work permit
• Continuous learning and development opportunities
• Private healthcare
• Competitive remuneration, 70k thb basic + bonuses