Correspondence Advisor (Japanese Native Speaking)

The Correspondence Advisor will be responsible for replying email/fax/snail mail from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.


Job Responsibilities:

  • To answer all correspondence concerning MVC and the Marriott frequency or Loyalty programs, either by outbound call, return correspondence or e-mail within the designated turnaround time so as to assure every customer is satisfied.
  • To assist Members/Owners /Membership Advisor with written correspondence to assure professionalism.
  • To strive to become an independent associate, able to analyze problems and to formulate plans to overcome challenges to get work done with a high degree of quality.
  • To understand the center as a business and the requirements of the operation to maintain the service and the quality levels that Marriott Customer Services has set for itself.
  • To help create an ongoing effort to improve the center and the Correspondence Advisor in Member Services department through personal action and by contributing ideas to support both the department’s and the organizations’ improvement effort.
  • Assist in resolving customer care issues and initiate Service Recovery and handle customer enquiries.
  • Optimize booking opportunities and promote customer retention and loyalty.
  • Send acknowledgement confirmation to members after every request, when necessary.
  • Post-Stay follow-up – to follow up based on customers’ comments from the Owner Satisfaction Survey, emails, and phone.
  • To be available to answer any inbound calls in a timely and efficient manner by maintaining a business-like manner at all times as and when required.
  • Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved


Job Requirements:

  • Candidate must possess at least a Diploma or higher.
  • 1 year of working experience in the related field is preferred
  • Customer service oriented
  • Good Communication Skills
  • Excellent Email & Telephone etiquette, good written and verbal communication skills
  • Computer and Microsoft Word, Excel, PowerPoint and Outlook processing skills
  • Experience with travel related reservation system will be an advantage
  • Ability to multi-task and work independently with minimal supervision
  • Required language(s): Candidate must be fluent in English and one of the other languages listed above

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Thailand?
  • What’s your expected monthly basic salary?
  • Do you have customer service experience?
  • Which of the following languages are you fluent in?
  • Are you willing to undergo a pre-employment background check?

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