Customer Service and Sales Manager
Inviting applications for the role of Customer Service and Sales Manager (for US/Europe/Australia Expats)
Your Responsibilities include:
• Receive and respond correctly and professionally to all customers on calls, live chats, emails, and other communication channels.
• Answer customer’s questions and queries concerning our products and services.
• Reply to public reviews after carrying out the root cause analysis for the same.
• Provide product information and take sales orders.
• Work with other internal teams to find the best possible solution for customer’s concerns.
• Provide prompt, courteous, and superior services to our customers.
• Contact current and prospective customers about our jewelry products and marketing programs.
• Represent the company positively and professionally at all times.
Job Timing:
• 5 days per week (40 hours).
• During the Holiday Season Time (Nov, Dec, Jan): 6 days work week (48 hours), only for a max 8 weeks Annually.
Qualifications we seek in you:
• Minimum of 6 years of work experience in customer experience management, preferably in the jewelry, luxury, or e-commerce industry.
• Jewelry education or Certification from IGI/GIA or equivalent is highly desirable.
• A demonstrated success in managing international customer processes and brands.
• Entrepreneurial mindset with a passion for driving positive change and continuous improvement.
• Proficiency in CRM systems and tools; experience with Loyalty Programs is a plus.
• Strong analytical skills with the ability to interpret data and insights to inform decision-making for improving customer experience.
• Excellent communication and interpersonal skills, with fluency in American English; additional languages are a plus.
• Communicate effectively both orally and in writing with good email and chat corresponding skills.
• Quick learner, and multi-tasker, must possess a great work ethic, and have a desire to succeed.
• Detail-oriented with excellent organization, management, and follow-up skills.
Flexibility to work in different shift timings.
Salary: No bar for the right candidate
Job Format: WFH/Remote
We’ll give you the training and tools to perform in a fast-paced, multitasking environment. If you’re a star at your job you will have respect, admiration, excellent compensation, and an opportunity to grow. You’ll get to know our product line, processes, and policies, and become an expert at advising Angara customers. You’re going to be completely empowered to WOW our customers.
How to Apply:
Send your CV to monika.soni@angara.com