Japanese Customer Service Specialist

Project: Global E-Commerce

Role: Customer Service Specialist – Japanese (Call Agent)

Contract: 1 Year (Extendable)

Essential Functions/Core Responsibilities :

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Fluent in Japanese verbal & spoken
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Qualification :

• At least “High school diploma” for Thai’s nationality.
• Expat is mandatory to graduated/ obtained bachelor’s degree 4 yrs. in University with fully 22 years old required for Visa & Work Permit in Thailand).
• Fluent in Japanese Skills including for Speaking, Reading & Writing.
• Obtained JLPTN1-N2’s Certificate (For N2 is mandatory to obtain N1 after join and J-Test (Deme- JLPT will be required to assess and completed while waiting to obtain official JLPT-N1’s Certificate)
• Fresher is welcome, and experience is a plus.
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Apply Here:

https://th.jobsdb.com/th/en/job/japanese-customer-service-specialist-300003002958966?jobId=jobsdb-th-job-300003002958966&sectionRank=22&token=0~bbcec166-5cd7-4b08-917f-d7fcce03a7a1&searchPath=%2Fth%2Fsearch-jobs%2F%2522expat%2522%2F1