Japanese Customer Service Specialist

Job Highlights

  • Japanese Customer Service
  • Obtained JLPTN1-N2’s Certificate
  • Fresher and experience are welcome

Job Description

Project: Global E-Commerce

Role: Customer Service Specialist – Japanese (Call Agent)

Contract: 1 Year (Extendable)

Essential Functions/Core Responsibilities :

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Fluent in Japanese verbal & spoken
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Qualification :

  • At least “High school diploma” for Thai’s nationality.
  • Expat is mandatory to graduated/ obtained bachelor’s degree 4 yrs. in University with fully 22 years old required for Visa & Work Permit in Thailand).
  • Fluent in Japanese Skills including for Speaking, Reading & Writing.
  • Obtained JLPTN1-N2’s Certificate (For N2 is mandatory to obtain N1 after join and J-Test (Deme- JLPT will be required to assess and completed while waiting to obtain official JLPT-N1’s Certificate)
  • Fresher is welcome, and experience is a plus.
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required

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